Digital Fuel Speeds ITSM Excellence with Out of the Box SLM Solution ...

Tag : desks
Digital Fuel Speeds ITSM Excellence with Out of the Box SLMSolution for Service Desks SAN MATEO, Calif. --(Business Wire)-- Digital Fuel(R), the leaderin IT Service Management (ITSM), today launched their Pre-DefinedService Level Management solution for Service Desks. The hosted,fully managed solution provides a complete out of the box SLMsolution for Service Desks that contains pre-defined reports,dashboards, service level objectives (SLOs), data interfaces andbest practices for running IT services in a customer-centric way.With Digital Fuel's new SLM offering, enterprises and serviceproviders can immediately manage Service Desk performance byleveraging their existing investments in Service Desks from BMC,CA, HP, IBM and many others to achieve a new level of control overhow well they are delivering services to their customers. For thefirst time, Service Desks have an automated business applicationthat can immediately measure and assess service performance acrosstheir entire customer base. The net result is better services at alower cost, while increasing service operation efficiency.


"Service Desks are on the front lines of IT servicedelivery," said Yisrael Dancziger, CEO of Digital Fuel."Today they use powerful solutions to manage incidents andproblems, but have no way to respond to business services' customerdemands and expectations, and manage service levels to deliver realbusiness value. Our new pre-defined SLM for Service Desks solutionhelps our customers do exactly that, faster and with much lesshassle, extending the power of existing investments and deliveringinstant value out of the box."

"The full power of the ITIL process model is only achievedwhen processes extend out from the Service Desk and integrate withthe operations side of IT," states Forrester Researchprincipal analyst Peter O'Neill in the Forrester Research reportentitled "The Service Desk Software Market," July 2007.

SLM provides an application necessary to augment Service Desks andrealize ITIL v3 benefits. The Digital Fuel Pre-defined SLM solutionfor Service Desks delivers important ITSM business value andexpands on Digital Fuel's offering as highlighted by Peter O'Neillin the Forrester Report titled "Digital Fuel TechnologiesOffers Service-Level Management At Its Finest for BSM"(Forrester Research, March 2007).

Digital Fuel is the global service management standard for theworld's best run service organizations. The company's ServiceFlowsuite of business applications includes an advanced IT ServicePortfolio Catalog, Service Level Management (SLM) and ServiceFinancial Management (SFM), which enable service organizations toeasily answer key questions such as:

-- What services are available?

-- How well am I delivering on my service commitments?

-- How much is it costing?

Digital Fuel's new Pre-Defined SLM solution for Service Desks isbased on the accumulated expertise and best practices of more than500 organizations worldwide. The pre-defined content provides afoundation, which can be used immediately or easily modified tomeet the specific needs of the organization, while creatingunprecedented operational efficiencies automating the creation ofcore service level definitions.

The new SLM solution for Service Desks is available now. For moreinformation, go to www.digitalfuel.com.

About Digital Fuel

Digital Fuel Technologies, Inc., is the leading provider of ServiceCatalog, Service Level Management (SLM) and Service FinancialManagement software solutions for IT, Communications, HR, F&Ain enterprises and commercial service providers. The company'sServiceFlow business software applications manage billions inTelco, IT and other business services at companies and governmentsaround the world such as British Telecom, Cisco, Computacenter,CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter& Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus,WiPro and many others. Digital Fuel is headquartered in San Mateo,California, USA, with offices across North America and Europe.Learn more at www.DigitalFuel.com.