Diamond Resorts International(R) Selects Contact Center Compliance

Tag : diamond tools

Diamond Resorts International ® (DRI) has selected Contact Center Compliance (CCC) to be the soleprovider of ” Do Not Call  regulatory solutions for its membership sales and service center.CCC is a leader in real-time compliance services for the resort andcontact center industry. Diamond Resorts International ® is one of the largest vacation ownership companies in the worldwith more than 110 branded and affiliated resorts in 14 countries.
CCC provides the tools and information necessary for member usersto stay compliant and up-to-date in regard to the ever-changingregulatory requirements that govern the teleservices and resortindustry. CCC products include comprehensive Federal and Statebusiness relationship tools to maximize exemptions while deliveringtools to integrate with data facilities at Diamond ResortsInternational ® for a centralized and seamless compliance network. CCC ' s Do-Not-Call data-scrubbing and customer management product,DNCScrub ™ provides users with the best Web-based data-scrubbing product andservice available today that allows clients to integrate withinternal processes and external vendors for comprehensive andfailsafe compliance coverage.
Adds James R. Danz, RRP, Chief Marketing Officer, Diamond ResortsInternational ® , ” Partnering with CCC adds a layer of technology solutions to DRI ' s state-of-the-art national customer care center and helps toensure its commitment to providing our owner member families andconsumers with leading edge technology and hospitality services. Asboth companies are members of the ATA (American TeleservicesAssociation) we both believe in the integrity of our customerservice touch points and ethical call center practices by followingthe guidelines set by the ATA to exceed State and Federalstandards. 
Mike Kovatch, CEO of Contact Center Compliance said, ” We are honored that Diamond Resorts International ® has chosen to utilize our ” Do Not Call  management solutions. We look forward to supporting theircontinued growth with the best contact center compliance solutionavailable in the market. 
About Diamond Resorts International
Diamond Resorts International ® , with global headquarters in Las Vegas, Nev., is one of thelargest vacation ownership companies in the world with more than110 branded and affiliated resorts and nearly 23,000 guest beds in14 countries with destinations throughout the continental UnitedStates and Hawaii, Canada, Mexico, the Caribbean and Europe.Offering simplicity, choice and comfort to more than 370,000 ownersand members through the branded service of more than 5,500 teammembers worldwide, Diamond Resorts International ® is dedicated to providing its guests with effortless and relaxingvacation experiences every time, for a lifetime.
About Contact Center Compliance
Contact Center Compliance reduces the complexity of Federal andState telemarketing laws concerning Do Not Call, wireless, andexemptions-including Existing Business Relationships- with an awardwinning enterprise level technology solution including the winnerof the prestigious 2005 ARDA Circle of Excellence (ACE) InnovatorAward. As the leader in full-service compliance solutions, weseamlessly manage the entire compliance process through the entirecustomer relationship. Our customers include contact centers andresorts around the world with over one billion scrubs per monthwith a perfect track record in compliance. For more information onCCC ' s products or the company, contact Mike Kovatch or Ryan Thurman at866-362-5478 (mike@dnc.com or ryan@dnc.com) or visit www.dnc.com.