Post-quake callers overload phone systems
[2008-7-31]
Tag : Emergency Call
Telephone service was disrupted over a widespread area of SouthernCalifornia in the wake of Tuesday's earthquake, phone companiessaid, but not because of equipment damage.
The problem was that too many people were doing what both land-lineand wireless phone companies normally like them to do: makingcalls.
"We had an 800% call spike," said Kathleen Dunleavy, spokeswomanfor wireless carrier Sprint Nextel Corp.
At Verizon Wireless, the volume soared past predictions foremergencies.
"It was way above average, even for a disaster," said Ken Muche,spokesman for Verizon Wireless. "About 40% more than the peak weexpect during disasters."
The volume overwhelmed telephone company equipment. Many customersreported busy signals or just silence when trying to reach familyand friends. Some land lines had no dial tones.
Phone service was so disrupted that the state's Office of EmergencyServices urged people to curb non-emergency calls because theycould cause 911 calls to be blocked. The agency also asked peoplein the area not to call the emergency system simply to get generalinformation.
Telephone service was disrupted over a widespread area of SouthernCalifornia in the wake of Tuesday's earthquake, phone companiessaid, but not because of equipment damage.
The problem was that too many people were doing what both land-lineand wireless phone companies normally like them to do: makingcalls.
"We had an 800% call spike," said Kathleen Dunleavy, spokeswomanfor wireless carrier Sprint Nextel Corp.
At Verizon Wireless, the volume soared past predictions foremergencies.
"It was way above average, even for a disaster," said Ken Muche,spokesman for Verizon Wireless. "About 40% more than the peak weexpect during disasters."
The volume overwhelmed telephone company equipment. Many customersreported busy signals or just silence when trying to reach familyand friends. Some land lines had no dial tones.
Phone service was so disrupted that the state's Office of EmergencyServices urged people to curb non-emergency calls because theycould cause 911 calls to be blocked. The agency also asked peoplein the area not to call the emergency system simply to get generalinformation.
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