Unified communications towards mainstream
[2008-7-29]
Tag : Cell Phone Conference Call
Unified communication networks promise greater simplicity in theway businesses communicate internally and with customers, butfiguring out how to achieve that can get complicated.
Even the very definition of unified communications is muddled. Takehow Forrester Research Inc. defines it in its February report ofthe top unified communications predictions for 2008: "The combination of presence and availability with voice,video, e-mail and instant messaging, which makes it easier tocommunicate via the most optimal path with employees, customers andsuppliers and ultimately streamlines business processes."
Brian Wheeler, vice president of architecture and delivery servicesfor the Carolinas region for Waltham, Mass.,-based NWN Corp., saysthat the technology is advancing so fast that unifiedcommunications means different things to different people.
Wheeler, who works out of Greensboro, tries to simplify it for hisclients.
"We define unified communications as converging the world ofdata and voice networks," he adds. "People don't want tocarry two cell phones and have e-mail on a bunch of differentcomputer systems. They want to be able to get their messages fromas few devices as possible, and be able to get those messageswherever they go." Donna Hall, business development manager at Bald Eagle Technologiesin Winston-Salem, says her employer first noticed the buzz aboutunified communications five years ago.
Unified communication networks promise greater simplicity in theway businesses communicate internally and with customers, butfiguring out how to achieve that can get complicated.
Even the very definition of unified communications is muddled. Takehow Forrester Research Inc. defines it in its February report ofthe top unified communications predictions for 2008: "The combination of presence and availability with voice,video, e-mail and instant messaging, which makes it easier tocommunicate via the most optimal path with employees, customers andsuppliers and ultimately streamlines business processes."
Brian Wheeler, vice president of architecture and delivery servicesfor the Carolinas region for Waltham, Mass.,-based NWN Corp., saysthat the technology is advancing so fast that unifiedcommunications means different things to different people.
Wheeler, who works out of Greensboro, tries to simplify it for hisclients.
"We define unified communications as converging the world ofdata and voice networks," he adds. "People don't want tocarry two cell phones and have e-mail on a bunch of differentcomputer systems. They want to be able to get their messages fromas few devices as possible, and be able to get those messageswherever they go." Donna Hall, business development manager at Bald Eagle Technologiesin Winston-Salem, says her employer first noticed the buzz aboutunified communications five years ago.
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