The risks of PDAs and Smart Phones

More and more employees are showing up at work with some form of smart phone or personal digital assistant, be it a BlackBerry, a Treo or an iPhone. But when they try to synch up their device's calendar or e-mail application with their own PC, it can cause problems ranging from application glitches to the blue screen of death. "Those types of problems are not uncommon -- it's the mundane things like that that can drive IT nuts," Holbrook says. "It's not how they want to be spending their time."

Moreover, should the employee quit or be fired, he can walk out the door with any information he wants, as long as the PDA or smart phone belongs to him.

Like some other companies, WebEx minimizes those possibilities by standardizing on a single brand and model of PDA and letting employees know the IT organization will only support that one device. WebEx does the same thing with laptops, which Machado notes, represent an even greater threat than PDAs because they can hold even more data. Any unapproved devices are not allowed on the WebEx network.