Plain sailing for CAV at sea

Tag : Sailing Suit
Mr Robinson said CAV approached the company after concerns wereraised by Norman Geschke (former Director of CAV and the Ombudsmanfor Victoria).

He said the changes included: An undertaking that P&O would try to avoid or minimise changesto cruise itinerary after a booking had been made; Providing consumers with a choice of accepting the new itinerary,accepting an alternative cruise or cancelling their cruise for afull refund, where changes were reasonably necessary beforedeparture; Removing monetary limits on liability for negligence; Making terms concerning liability clearer and making explicitreferences to consumer protection legislation; Removing time limits for taking legal action against P&O; Removing terms indicating legal action could only be brought in NewSouth Wales; Using a larger print on contracts; Allowing a member of a group to be substituted with another person; Clarifying consumers' rights to change cruise bookings made atleast six months ahead and applying deposits paid to new cruises;and Allowing full refunds for passengers whose bookings were rejectedbecause of health concerns disclosed at the time of booking. Mr Robinson said the result was the latest example of ConsumerAffairs Victoria working with business to achieve better resultsfor consumers by eliminating unfair contract terms.